Refund and Cancellation Policy

When you pay for a billing period, that payment is final. Cancelling part-way through a month or a year stops the next charge and leaves the current period running to its end; it does not return what you paid for that period, in whole or in part.

This applies whether you cancel on the second day or the twentieth, whether you used the plan heavily or not at all, and whether you changed your mind about the product or about the price. There is no cooling-off window, and asking nicely will not produce one — not because we enjoy saying no, but because a policy with an unwritten exception is a policy that depends on who you get on email, and that is worse for everyone than a rule that is the same for all customers.

Downgrading to a cheaper plan works the same way: the change takes effect at your next renewal, and the period you have already bought is not partly returned.

A policy like the one above is only fair if you can evaluate the product properly without spending anything, so you can.

The Free plan carries every capability. Endpoint authorization, HMAC request signing, custom success criteria, retries, notification channels and the REST API all work on it. It is limited by volume and frequency — 3 jobs at hourly intervals, with 7 days of history — not by features. Nothing about how getNodi behaves against your endpoints is hidden behind a paid tier, which means a free account tells you whether this works for you before any money changes hands.

Start monthly if you are unsure. Yearly billing is cheaper — you pay for ten months and get twelve — but it commits you for a year under this policy. A month is a much smaller thing to be wrong about, and you can switch to yearly later once you know.

If something about the product is unclear before you buy, ask us. We would rather answer a question than take a payment from someone who is about to discover getNodi is not what they needed.

Open billing settings and cancel. No further payment is taken, and your subscription stays active until the end of the period you have already paid for — you bought that time, so you keep it. The account then returns to Free.

Worth knowing before you cancel a paid plan: Free keeps only 7 days of execution history and allows 3 jobs at hourly intervals. Jobs beyond that stop running, and history beyond that window is deleted on its normal schedule. Export anything you need first.

You can also end the subscription immediately rather than at period end. That forfeits the remainder of the period, so unless you have a reason to want the account on Free today, the end-of-period option is the better one and is the default.

Three cases, and they are the whole list.

A charge we should not have taken. Charged after you cancelled, charged twice for the same period, charged the wrong amount, or charged on an account that is not yours. We return these in full, and there is no time limit on it — a mistake does not become yours because you noticed it late. This is a correction rather than a refund, and it is not discretionary.

We stop offering the service or your plan. If we shut down, or withdraw a plan you are on, while you are inside a period you have paid for, we return the unused part. That promise is in the Terms and this page does not take it back.

You object to a new sub-processor. If we add or replace a sub-processor and you object on reasonable data-protection grounds within the notice period, you can cancel and we return the unused part of the current period. That promise is in the data processing terms.

Outside those three, we do not make exceptions — including for accounts terminated for breaching the acceptable-use section of the Terms.

Email support@higglerslab.com from the address on the account, and say which payment you mean — the date and amount are plenty, and the invoice number from your billing settings is ideal. There is no form to fill in.

We reply within two working days. If the answer is no, you will get a reason rather than a policy quotation.

Where money is owed under one of the three cases above, we send it to Razorpay within 3 working days. From there it takes roughly 5–10 working days to reach you, depending on your bank or card issuer — that leg is theirs, not ours, which is why it is a range rather than a promise. UPI is usually the fast end of it; international cards the slow end.

Money goes back to the original payment method. We cannot send it to a different card or account. Where the original payment carried GST, the amount returned includes it, and a credit note is issued against the original tax invoice — both appear in your billing settings.

If a charge looks wrong, write to us first. Where it is one of the cases above we can return it in a couple of days, whereas a chargeback takes weeks, gets decided by people with less information than either of us, and freezes the account while it runs.

This is a request, not a condition. Your rights with your bank are yours, and nothing on this page limits any refund right you have under the Consumer Protection Act, 2019 or any other law that applies to you — where the law gives you something this policy does not, the law wins.